Who are Doordeck?
Doordeck are the creators of a revolutionary smartphone- and cloud-based access control system which operates any lock from an app, removing the need for peripheral access control hardware. Doordeck’s web platform enables system administrators to share and monitor access as required.
As Doordeck CTO Michael Barnwell explains:
“We built our connected locks, cloud service and application and started trials. Then as their number of paying customers grew we suddenly realised that we’d (rightly) been so focused on developing our proposition that we’d started to lose track of really important questions such as:
- How many locks have we deployed?
- Where are they? Who has them? What software are they running?
- Are they working properly? Are our customers happy?”
How did DevicePilot help?
“We used DevicePilot to help answer these questions and more. Because we already used AWS-IoT integration was really easy. We set up a DevicePilot dashboard in our office showing the live status of all our devices, with the key metrics that matter to our customers and whether those are getting better or worse. For day-to-day operations, DevicePilot allows our Ops team to monitor the whole device estate live. Our it also allows our business people to ask business questions about our device estate at any time and get immediate answers.”