Today we’re pleased to announce that two major new features are immediately available to all customers - KPI Tree View and KPI Rules. Together these significantly enhance DevicePilot's IoT service monitoring and management capabilities. These features were requested by customers and we'll illustrate them with real-world customer examples.
What is a KPI?
First let's introduce KPIs - Key Performance Indicators. These are used by almost every business to measure their performance and improve it over time. Each KPI is often a single number, representing performance over a specified time interval, distilled from a large amount of detailed underlying data points. KPIs can reveal whether a business is growing, how well it is serving its customers, or whether its operational costs are under control.
Example KPIs for an EV charging company might be:
- Number of charges delivered in the past 24 hours, across the whole estate
- Availability of at least one EV charging point at any site, over the past week
- Percentage of time spent in a fault condition, in the last month
DevicePilot makes it easy for IoT businesses to derive vital business KPIs directly (and live) from device telemetry, avoiding slow and error-prone manual collation - and also now to automatically trigger business processes when KPI values change.
KPIs are created on the Cohort page, and can be viewed on a Dashboard. On the View page a KPI can also be shown alongside live device state so you can e.g. sort by KPI performance.
New KPI Features
Read on to learn about the two new features:
- KPI Tree View - drill down interactively from global KPIs to the individual KPIs which underlie them
- KPI Rules - trigger actions when KPIs change, to increase your delivery quality by automating business processes