New KPI features bring more power

By Pilgrim - February 12, 2020

Today we’re pleased to announce that two major new features are immediately available to all customers - KPI Tree View and KPI Rules. Together these significantly enhance DevicePilot's IoT service monitoring and management capabilities. These features were requested by customers and we'll illustrate them with real-world customer examples.

What is a KPI?

First let's introduce KPIs - Key Performance Indicators. These are used by almost every business to measure their performance and improve it over time. Each KPI is often a single number, representing performance over a specified time interval, distilled from a large amount of detailed underlying data points. KPIs can reveal whether a business is growing, how well it is serving its customers, or whether its operational costs are under control.

Example KPIs for an EV charging company might be:

  • Number of charges delivered in the past 24 hours, across the whole estate
  • Availability of at least one EV charging point at any site, over the past week
  • Percentage of time spent in a fault condition, in the last month

DevicePilot makes it easy for IoT businesses to derive vital business KPIs directly (and live) from device telemetry, avoiding slow and error-prone manual collation - and also now to automatically trigger business processes when KPI values change.

KPIs are created on the Cohort page, and can be viewed on a Dashboard. On the View page a KPI can also be shown alongside live device state so you can e.g. sort by KPI performance.

New KPI Features

Read on to learn about the two new features:

  • KPI Tree View - drill down interactively from global KPIs to the individual KPIs which underlie them
  • KPI Rules - trigger actions when KPIs change, to increase your delivery quality by automating business processes

See how DevicePilot can make the difference


Industry leaders trust DevicePilot to help them improve the quality of the service they deliver at scale.

  • Eliminate revenue loss
  • Deliver a better service with the same human resource
  • Focus on growth and not firefighting
  • Get customer satisfaction through the roof

Book your personalised demo now and discover how DevicePilot can help you scale your connected business

Erik in a circle-1

Erik Fairbairn, CEO at POD Point:
Achieved 99% uptime across device estate

"We're totally data driven at POD Point, and if we can answer a question using data then we think that’s the best way - there’s no guesswork and you can use the facts.

Our DevicePilot dashboards have really let us get that actionable insight out of our devices."