Doordeck

Residential and commercial smart locks

Doordeck

Residential and commercial smart locks
Industry: Smart Home
Location: Manchester, England
Founded: 2015
Size: 1-10 employees

Doordeck lock icon

HELPING KEEP SMART LOCK CUSTOMERS SAFER 

Doordeck are the creators of a revolutionary smartphone- and cloud-based access control system which operates any lock from an app, removing the need for peripheral access control hardware. Doordeck’s web platform enables system administrators to share and monitor access as required.

They built their connected locks, cloud service and application and started trials. Then as their number of paying customers grew, they suddenly realised that they’ve been so focused on developing their proposition that they’d started to lose track of important questions such as:

  • "How many locks have we deployed?"
  • "Where are they? Who has them? What software are they running?"

"Are they working properly? Are our customers happy?"

How did we help Doordeck?

We worked closely with Doordeck, using a code-free AWS-IoT integration in order to connect their data. This would allow Doordeck to gain full control again over the data whilst taking advantage of the combined scalability benefits of DevicePilot and AWS, and minimising the time spent trying to make sense of their operations. DevicePilot is built on the AWS Serverless Platform – utilising AWS Kinesis, Lambda and DynamoDB to deliver a IoT stream processing engine that will scale with our customers.

Using DevicePilot, Doordeck were able to set up a dashboard in their office showing the live status of all their devices, with the key metrics that matter to their customers and whether those are getting better or worse. For day-to-day operations, DevicePilot allows the Ops team to monitor the whole device estate live. It also allows their business people to ask business questions about their device estate at any time and get immediate answers.


"DevicePilot shows us the key metrics for our entire device estate on a clear dashboard that everyone in the company can see - we even have it up on a wall in the office. The software puts all the key operational detail of our locks at my fingertips, so I can supervise processes such as software upgrades, allowing me to identify and fix issues before our customers even know there's a problem."

Michael Barnwell

CTO, Doordeck
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