Yasemin
24th August 2018

How did we help POD Point?

 

Their challenge

With over 40,000 charge points constantly beaming back information, POD Point started to realise how important and difficult it was to get an overview of what was going on across their device estate and were struggling to extract the insight they needed from their Excel spreadsheets in order to make critical business decisions.

“We are totally data-driven at POD Point and dashboards – like the ones we have with DevicePilot – have really let us get the actionable insight out of our devices”

Erik Fairbairn, CEO and Founder, POD Point

 

Why DevicePilot?

POD Point had a lot of data analysis tools but none of them were able to give them the visualisation they were looking for. They looked into building their own tool but realised what DevicePilot offered was unique.

“DevicePilot is a unique platform which would take a long time and be very expensive to recreate for any company”

Bryan Sagnasith, Head of Network Assurance, POD Point

They also appreciated the hands on and proactive support they received from the DevicePilot team.

“The DevicePilot team is great – amazing people, very fast. They have a good knowledge as well. In our case, we had many KPIs that were built because of their help”

 

How are they using DevicePilot today?

POD Point now have multiple dashboards, with one focussed on the key management KPIs such as uptime, displayed up on their main bank of dashboards in the middle of the office amongst other key screens showing the availability of their network and the state of the electrical grid. Other dashboards are more focussed on troubleshooting within the network assurance team.

“There is nothing worse than a charge point not working, especially for EV drivers who might not be able to get back home”

 

Helping the Sales team upsell their customers to additional devices

Using DevicePilot, the Sales team were able to look at the utilisation of charge points at a customer’s sites. With the data clearly visualised, they realised that the charge points were at 100% utilisation on a daily basis. This equipped them with the information they needed to convince the customer to add more charge points to a specific site.

 

From reactive to proactive customer support

The network assurance team are able to spot and analyse any issues proactively and directly trigger a site visit if needed, all before their customer spots anything is wrong.

“We want to be aware – before anyone else is – of the conditions of our assets. DevicePilot is providing this ability for us to get to more proactive decision-making”